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The goal of looking at Current Value (CV) is to maximize the value that an organization delivers to customers and stakeholders at the present time; it considers only what exists right now, not the value that might exist in the future.

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Key Questions

Organizations need to continually re-evaluate these questions for Current Value:
  1. How happy are users and customers today? Is their happiness improving or declining?
  2. How happy are your employees? Is their happiness improving or declining?
  3. How happy are your investors and other stakeholders? Is their happiness improving or declining?

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Improving Current Value

A variety of things can improve CV:
  • Improving usability
  • Improving customer or user outcomes
  • Creating a happier workplace
Looking at CV from the perspectives of customers or users, as well as investors, is obvious, but considering employee attitudes recognizes that employees are ultimately the producers of value. Engaged employees that know how to maintain, sustain and enhance are one of the most significant assets of an organization, and happy employees are more productive.

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Sample Metrics