> ## Documentation Index > Fetch the complete documentation index at: https://docs.agile-tools.io/llms.txt > Use this file to discover all available pages before exploring further. # Frequently Asked Questions > Find answers to common questions about Agile Tools, OKRs, pricing, security, and more. ## Getting Started > **How do I get started with Agile Tools?** > > Getting started is easy: > > 1. Sign up for a free trial at [agile-tools.io/pricing](https://www.agile-tools.io/pricing) > 2. Complete the onboarding wizard to set up your organization > 3. Invite your team members > 4. Create your first OKRs using our templates or from scratch > > We also offer guided onboarding sessions for teams. [Schedule a demo](https://tidycal.com/borut-bolcina/agile-tools-demo) to learn more. > **Is there a free trial available?** > > Yes! We offer a free trial so you can explore all features before committing. No credit card is required to start your trial. > **How long does implementation typically take?** > > Most teams are up and running within a day. For enterprise deployments with complex organizational structures, implementation typically takes 1-2 weeks including: > > * Organizational structure setup > * User provisioning and SSO configuration > * Initial OKR framework design > * Team training sessions ## Pricing & Billing > **How does pricing work?** > > Agile Tools uses a subscription-based pricing model. Visit our [pricing > page](https://www.agile-tools.io/pricing) for current plans and features > included in each tier. > **Can I change my plan later?** > > Yes, you can upgrade or downgrade your plan at any time. When upgrading, > you'll have immediate access to new features. When downgrading, changes take > effect at the start of your next billing cycle. > **Do you offer annual billing discounts?** > > Yes, we offer discounts for annual commitments. Contact our sales team for > details on annual pricing and volume discounts for larger organizations. > **What payment methods do you accept?** > > We accept all major credit cards (Visa, Mastercard, American Express) and > can arrange invoicing for enterprise customers with annual agreements. ## Security & Compliance > **Is my data secure?** > > Absolutely. Security is our top priority: > > * All data is encrypted in transit (TLS 1.3) and at rest (AES-256) > * We use enterprise-grade cloud infrastructure > * Regular security audits and penetration testing > * SOC 2 Type II compliance > > Learn more on our [Security page](https://docs.agile-tools.io/en/docs/security.md). > **Where is my data stored?** > > Data is stored in secure, SOC 2 compliant data centers. We can accommodate data residency requirements for enterprise customers. > **Do you offer Single Sign-On (SSO)?** > > Yes, we support SSO integration with major identity providers including Okta, Azure AD, Google Workspace, and any SAML 2.0 compliant provider. > **Is Agile Tools GDPR compliant?** > > Yes, we are fully GDPR compliant. We offer Data Processing Agreements (DPAs) and support data subject rights including access, rectification, and deletion requests. ## OKRs & Features > **What's the difference between Objectives and Key Results?** > > **Objectives** are qualitative, inspirational goals that describe what you want to achieve. They should be motivating and challenging. > > **Key Results** are quantitative metrics that measure your progress toward the objective. They are specific, time-bound, and measurable. > > Learn more in our [OKR Guide](https://docs.agile-tools.io/en/docs/resources/okr-guide.md). > **How many OKRs should a team have?** > > We recommend 1 objective per team per quarter, with 2-4 key results per objective. Too many OKRs dilute focus; too few may not capture your full strategic intent. > **What OKR scopes does Agile Tools support?** > > Agile Tools intentionally does **not** support personal/individual OKRs. This is by design — we believe OKRs are most effective when focused on team and organizational outcomes, not individual performance. > > Supported OKR scopes: > > * **(Cross-functional) Teams** — The preferred scope for creating OKRs > * **Value Units** — Products, projects, services, and other value-generating entities > * **Organizational Units** — Departments, divisions, and business units > * **Company Vision** — Strategic goals with a 2-5 year horizon > > You can align and cascade goals across all these scopes. > **Does Agile Tools support Evidence-Based Management (EBM)?** > > Yes! We integrate EBM's four Key Value Areas into our metrics and reporting: > > * Current Value > * Ability to Innovate > * Time to Market > * Unrealized Value > > Learn more in our [EBM Basics](https://docs.agile-tools.io/en/docs/resources/ebm-basics/evidence-based-management.md) resource. ## Integrations > **What integrations are available?** > > Agile Tools integrates with popular development and collaboration tools including: > > * **Source Control**: GitHub, GitLab, Bitbucket > * **Communication**: Slack, Microsoft Teams > * **Project Management**: Jira (coming soon) > > See our [Integrations documentation](https://docs.agile-tools.io/en/admin/integrations/scm-overview.md) for setup guides. > **Do you have an API?** > > Yes, we offer a comprehensive REST API for custom integrations and automation. Visit our [Developer documentation](https://docs.agile-tools.io/en/developer/api/overview.md) for API reference and guides. > **Can I import data from other OKR tools?** > > Yes, we support data import from spreadsheets (CSV/Excel) and can assist with migrations from other OKR platforms. Contact support for migration assistance. ## Account & Support > **How do I add or remove users?** > > Administrators can manage users from the Admin panel: > > 1. Navigate to **Settings > Users** > 2. Click **Add User** to invite new team members > 3. Select a user and click **Remove** to deactivate their account > > See our [User Management guide](https://docs.agile-tools.io/en/admin/users.md) for detailed instructions. > **What support options are available?** > > We offer multiple support channels: > > * **Knowledge Base**: [help.agile-tools.io](https://help.agile-tools.io) > * **Email Support**: Available for all paid plans > * **In-App Chat**: Real-time assistance during business hours > * **Dedicated Success Manager**: Available for enterprise plans > **How do I cancel my subscription?** > > You can cancel your subscription from **Settings > Subscription** in the admin panel. Your access continues until the end of your current billing period. Contact support if you need assistance with cancellation or data export. > **Can I export my data?** > > Yes, you can export your OKRs, metrics, and reports in various formats (CSV, PDF) from the platform. Enterprise customers have access to bulk data export via API. ## Still Have Questions? > **[Contact Support](https://docs.agile-tools.io/en/docs/contact-support.md)** > > Reach out to our support team for personalized assistance. > **[Knowledge Base](https://help.agile-tools.io)** > > Browse our comprehensive knowledge base for detailed guides and tutorials. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.